Filter Wallboard for Short Abandoned

3 votes

We believe it would be helpful to set a filter on the wallboard to not count short abandoned calls. The user can set the threshold on what defines a short abandoned. This will allow for anyone viewing the wallboard to only see a total for true abandoned calls, instead of a caller that hangs up shortly after being presented to an agent.

Under consideration Suggested by: Shawn Howley (10 Jun, '20) • Upvoted: 22 Jun, '22 • Comments: 2

Comments: 2

10 Aug, '20
Colleen McCasland
I would like short abandoned calls to be marked as short abandoned and not abandoned so we could filter out the difference when doing our reporting.
11 Dec, '20
Shawn Howley
Colleen my thought exactly