Allow Supervisors ability to change agent skill level.

2 votes

Under consideration ECS Suggested by: Pete Borg (17 Jun, '20) • Upvoted: 09 Oct, '20 • Comments: 1

Comments: 1

22 Jun, '20
Rich Fox Admin
To clarify, Evolve IP currently offers this functionality in the BroadWorks Call Center solution via Supervisor. This same functionality doesn't exist inside the Evolve Contact Suite (ECS). This feature request is related to ECS.