Supervisor Portal should have the same break disposition code options as the Agent portal

1 votes

Right now, some of my team must have two login ID's because we do not have the same phone functionality in the Supervisor queue. Specifically, we would need the break disposition codes mirrored to the Agent portal. There are some phone functionality differences that makes us rely on the Agent portal still even though we would like to use just one portal.

Under consideration Suggested by: Tracy DiSantis (24 Jul, '20) • Upvoted: 24 Jul, '20 • Comments: 2

Comments: 2

27 Jul, '20
Rich Fox Admin
Hi Tracy!
Just to clarify this request - your feature request is to add the ability to select the Custom Break Types in Supervisor that are currently only available in the Agent application. Is that correct?
13 Aug, '20
Tracy DiSantis
Hi Rich - I see that there was an update that allows a Supervisor to customize the agent's "break time" w/ a disposition code (this is great)! It doesn't have that option for me if I were answering calls through the Supervisor portal though. It actually doesn't even show me logged in? Ideally, we would love to have our "Supervisors" take calls and have the same phone functionality as an Agent in the Supervisor portal.