Create dialer that will allow us to create dialers that won’t launch calls if we choose not to

1 votes

Create a true preview dialer that will allow us to create dialers that won’t launch calls if we choose not to

Under consideration Suggested by: Colleen McCasland (08 Aug, '23) • Upvoted: 08 Aug, '23 • Comments: 2

Comments: 2

09 Aug, '23
Doug Hutchinson Admin
Hi Colleen,

I would like to ask for some clarification on your request. Our preview dialer currently aligns with industry standards by allowing an agent to select to launch a call that is presented to them in preview mode or to postpone the call for later handling which places it back into the campaign queue. What change to this processing are you requesting?
08 Sep, '23
Colleen
We want the option to cancel the call rather than postpone the call.