After Call Work (ACW) Separate from Break

1 votes

Create a status specifically for After Call Work (ACW), separate from the other options under Break. This will allow call centers to get a true call handle time, consisting of talk time and after-call work.

Under consideration Suggested by: Harley Lightfoot (22 Sep, '23) • Upvoted: 22 Sep, '23 • Comments: 0