ECS Web Agent - ACD Status in Tab, alert if ACD status changes

4 votes

Agents may not have window open, may be minimized. Need to alert Agent.

Not planned Suggested by: Ben Edwards (17 Dec, '19) • Upvoted: 09 Feb, '23 • Comments: 1

Comments: 1

27 Jan, '20
Rich Fox Admin
Thanks for your suggestion. Do you have any specific suggestions for the "alert" mechanism?