Placing Abandoned Calls Back in Call Back Queue

My understanding is that currently only managers can schedule abandoned calls to receive call backs. I am requesting one of two feature options to solve this issue.

Is there anyway we can assign an agent access to do this, without giving supervisor or management level rights?
Have an ability to generate a report of abandoned calls with an ability to "select all" and make the option available to have those calls go to call back. A key part of this feature would be an ability to apply one note for each of those calls for the agent to see. i.e., abandoned call placed in call back queue.