Feedback portal

Suggestions for improving Contact Center (CCaaS).

This board is monitored and moderated to permit valid software and platform feature requests. Please post in English. For new features, attempt to accurately name and describe the item to get the best community support and involvement.
5 votes

Be able to see more than 5 queues in call center supervisor client

Right now our call center manager can not monitor all of our queues. He can only see 5 at any given time. For us that leaves 3 queues not monitored.
Suggested by: Bill George (16 Jul, '20) • Upvoted: 23 Mar, '22 • Comments: 2
Not planned Broadworks
2 votes

Call Center Agent Management page - Should show more details

Call Center Agent Management page - Should show more details Since there are functional limitations based upon the brand/model of the telephone set, the Call ...
Suggested by: DENNIS STRATMAN (02 Sep, '20) • Upvoted: 09 Oct, '20 • Comments: 1
Not planned Broadworks
1 votes

Allow admins to change or remove Unity Agent Templates

We would like to have an interface to be able to add remove or modify Unity Agent Templates. This often requires a ticket into support and takes a while because not ...
Suggested by: Scott Lomax (31 Jul, '20) • Upvoted: 31 Jul, '20 • Comments: 0
Not planned Broadworks
1 votes

ACD states and Sign into queue for UC one

UC one needs to have the option to join and exit queues like in the desktop version for the mobile app.
Suggested by: DeShawn Nicholas (01 Apr, '20) • Upvoted: 01 Apr, '20 • Comments: 0
Not planned Broadworks